This Refund & Return Policy explains how returns, refunds, exchanges and cancellations are handled by Desert Sign Supplies Ltd. Nothing in this policy affects your statutory rights.

Contact before returning goods

Please contact us before sending any item back so we can confirm the correct return process and return reference.

Email: [email protected]
Phone: +44 333 888 0786
Address: 556 Ipswich Road, Slough Trading Estate, Slough SL1 4EP, United Kingdom

Consumer online orders

If you are a consumer buying online, by phone or by email, you may have the right to cancel an eligible order within 14 days of receiving the goods. After telling us you want to cancel, you normally have a further 14 days to return the goods.

Goods must be returned unused, undamaged, complete and in suitable packaging. Unless the item is faulty or we have agreed otherwise, the customer is responsible for return delivery costs.

Custom, cut-to-size and special order items

Cancellation and return rights may not apply to products made to your specification, cut to size, custom fabricated, personalised, specially ordered, CNC processed or otherwise prepared specifically for your project, unless the goods are faulty or not as described.

Business and trade orders

For business, trade or company purchases, returns are accepted at our discretion unless the goods are faulty, damaged, not as described or covered by a written agreement. Restocking charges or return delivery costs may apply for approved business returns.

Faulty, damaged or incorrect goods

If goods arrive damaged, faulty or incorrect, please contact us as soon as possible with your order details, photos and a description of the issue. We may offer a repair, replacement, exchange, refund or other suitable resolution depending on the circumstances.

Please keep packaging where possible, especially for goods damaged in transit, as couriers may require evidence to process a claim.

Items we may not accept back

• Used, installed, damaged or altered goods.
• Opened materials that cannot be resold safely or accurately.
• Cut-to-size sheets, CNC work, bespoke signage or custom fabricated products.
• Special order items sourced specifically for you.
• Products returned without approval or suitable packaging.

Refund times

Where a refund is due, we will process it using the original payment method where possible. For eligible consumer cancellations, refunds are normally processed within 14 days of receiving the goods back or receiving evidence that you have returned them. Bank or payment provider processing times may vary.

How to request a return

1. Email [email protected] with your order number, product details and reason for return.
2. Attach photos if the item is damaged, faulty or incorrect.
3. Wait for return approval and instructions.
4. Package the goods securely and return them using the agreed method.

Statutory rights

This policy does not limit your rights under applicable UK consumer law, including rights relating to goods that are faulty, not as described or not fit for purpose.